FAQs

1. Where can I get Boxxi fish?

Frozen fish are delivered within Prague and its surroundings to the customer's chosen address on a date and time of their choice. Elsewhere in the Czech Republic, orders can be picked up at Boxxi Points. For more information, see www.boxxi.cz.

2. How will fish from Boxxi be handled during delivery?

Fish will be packed in a polystyrene thermobox together with dry ice so that the temperature will not rise in transit and so that the quality will be maintained. Ideally, fish would be placed in the freezer immediately upon delivery.

3. How does dry ice work and is there not the risk of burns?

Dry ice (the common name for solid Carbon Dioxide), keeps the box at a constant temperature, preventing the fish from defrosting and the damage this would cause to the flesh. The dry ice should evaporate during transportation. If, however, you do find any remaining dry ice in the box, do not under any circumstances touch it with your bare hands. An appropriate way to dispose of it is to put it in the sink or bath where it will evaporate after a moment.

4. How are fish from the e-shop prepared and packaged?

Boxxi's e-shop offers prepared two portion packages of vacuum-packed frozen fish either in pre-configured boxes or according to your own tastes and preferences. For more information, see www.boxxi.cz.

5. How should the fish be best stored?

Given that fish from Boxxi are delivered frozen, we recommend that you keep them in the freezer until you choose to consume it. Fish can then be kept for around a year and a half from the time they were first frozen.

6. What is the best way to defrost fish in order to optimally maintain quality?

The fish should ideally be prepared for consumption or further preparation by gradual defrosting, that is, by leaving it for around 24 hours in the fridge, or, if need be, for 1-2 hours at room temperature. We do not recommend defrosting by use of hot water or a microwave: these methods devalue the fish.

7. Fresh vs. frozen fish – why doesn't Boxxi supply fresh fish to its customers?

Fresh fish is obviously the absolute best when consumed or worked with immediately. Freighting saltwater fish to the Czech Republic is prohibitively expensive and its freshness is impacted by distance, time, and handling. Boxxi supplies its customers with fish that has been deep frozen immediately following catching and portioning. The Individual Quick Freezing (IQF) method freezes fresh fish at a temperature of -60°C and so the quality, nutritional value, texture, and taste of the fish are entirely preserved. Following defrosting, you may treat the fish as if it were fresh.

8. What is the benefit of freezing the fish using IQF?

With the right equipment and when the leading contemporary protocols are adhered to correctly, freezing is a safe and sparing method of preserving food. It's no secret that even first-rate head chefs work with frozen fish, even for the preparation of sashimi (the more familiar English loan word "sushi" when used for raw fish dishes, is widely understood but culinarily incorrect), which has famously high demands on the freshness and quality of the produce. Boxxi uses the Individual Quick Freezing (IQF) method in which fresh fish is rapidly frozen at a temperature of -60°C. The quality, nutritional value, texture, and flavour are completely preserved. During processing we do not add anything to the fish: neither water nor additives. The weight as listed on a given portion is the true weight. Following defrosting in the correct manner, the fish is, in terms of both flavour and nutrition, comparable to a freshly caught fish.

9. Frozen fish generally contain lots of water. How is it with fish from Boxxi?

With the right equipment and where the leading contemporary protocols are adhered to correctly, freezing is a safe and sparing method of preserving food. It's no secret that even first-rate head chefs work with frozen fish, even for the preparation of sashimi, which has famously high demands on the freshness and quality of the produce. Boxxi uses the Individual Quick Freezing (IQF) method in which fresh fish is rapidly frozen at a temperature of -60°C. The quality, nutritional value, texture, and flavour are completely preserved. During processing we do not add anything to the fish: neither water nor additives. The weight as listed on a given portion is the true weight of the fish. Following defrosting in the correct manner, the fish is, in terms of both flavour and nutrition, comparable to a freshly caught fish. The best way to persuade yourself is to order our Boxxi fish.

10. Industrial methods of fishing and fish farming produce fish which typically contain high levels of mercury, antibiotics, and microplastics. How does it look with the fish available in Boxxi's e-shop?

The Arctic waters surrounding Iceland are very cery clean. They are not contaminated with dangerous substances or the presence of heavy metals and PCBs is practically nil. Fish farms, in addition, strictly adhere to quality standards and do not add antibiotics, Genetically Modified Organisms (GMO) etc. to their feed. What is more, they take pains to simulate natural conditions as closely as possible.

11. What kind of waters do the Icelandic fish come from? From farms, coastal waters, or the open sea?

Our salmon and arctic char are sourced from two fisheries. Both of these operate at a high technical level and exclusively use certificated feeds which contain no additives, antibiotics etc. Arnarlax Fishery breeds arctic salmon at six locations at three discrete fjords. Following each breeding cycle, these locations are given time to “rest” in order to permit the regeneration of the natural conditions for the next generation of salmon. Spawn from native breeding grounds swim in free-flowing waters fed by the adjacent springs whose untouched Arctic water has been filtered through lava fields for centuries. The second breed of farmed fish on offer in our e-shop is arctic char. This is our most popular Icelandic fish. It comes from Matorka fishery which is unique in utilising a mix of geothermal and sea water for its breeding of char. Fish at Matorka have ample living space and very natural conditions for their development. Other saltwater fish on offer, such cod and saithe, redfish, halibut, and others, are sourced from open waters. We work with three certified producers, all of which catch and process their fish in a responsible and sustainable manner. Every morning they sail out, cast a hook on a long line out to sea somewhere, and repeat until it's time to return to the harbour in the afternoon. Here the fish are almost immediately processed and expedited to their final destinations.

12. How is the source of the fish traced and guaranteed?

The source of the fish, including the place it was caught, is displayed on every package according to FAO standards:

  • FAO (Food and Agriculture Organization), a legally-prescribed standard for categorising fish by 19 fishing regions.
  • FOS (Friend of the Sea) guarantees the source of produce from sustainable catching methods and aquaculture, in addition, breeders who use tanks. Among other things, Friend of the Sea focuses on the protection of the ecosystem (ed. among our offerings, only tuna has this label).

13. What certificates do fish from Boxxi's e-shop have?

Boxxi sources fish only from producers holding the following certificates:

  • Bio Siegel nach EG-Öko-Verordnung – The state ecological standard for Germany awarded according to European Council laws relating to ecological aggriculture.
  • MSC (Marine Stewardship Council) is a global standards and certification system intended to "contribute to the health of the world's oceans by recognising and rewarding sustainable fishing practices".
  • International Featured Standards (IFS) was created to ensure the safety and quality of products, filling a gap that existed between producers and distributors. All involved parties check their procedures against the standards to ascertain whether the appropriate safeguards were observed in the delivery of their service, and whether their suppliers work in accordance with requirements relating to the safety and quality of products.

14. Do the fish offered in the e-shop fulfil all of the conditions for sustainable fishing?

In our e-shop we offer quality fish from producers who strictly adhere to international standards of sustainable fishing. The quality of fish is affected, among other things, by the manner of its capture. We take pains to choose fishermen who catch traditionally, on a long line with a hook, returning the same day with their catch to the harbour where it is immediately processed. As far as farmed fish are concerned, meanwhile, it is essential for us that natural conditions of breeding should be mainained as far as possible and that feed should not contain GMO, antibiotics, or growth hormones.

15. What is the ecological impact of the importation of fish from Iceland and other fishing areas to The Czech Republic?

Our fish are processed almost immediately upon being caught. In most cases, they are processed by hand, sometimes with the use of the most modern technology, designed to minimise the impact of handling. Fish fillets are then frozen using IQF (see point 8 above), vacuum-packed, and prepared for expedition. The first part of their journey is by boat, they then continue overland until they arrive at Boxxi House in Nusle.

16. How often should we eat fish?

Doctors and nutritional experts recommend consuming fish once or twice a week. With Boxxi quality fish are always within reach.

17. What should I do in the instance that fish from Boxxi do not meet the stated quality?

Should you have doubts about the quality of the product supplied, contact us as soon as possible by email on info@boxxi.cz or phone on +420 607 300 995. Since the matter relates to frozen goods, it is necessarily to handle them appropriately so that they are not damaged - that is, following delivery or collection, they should continue to be stored in the freezer until they will be consumed. Frozen fish then lasts for approximately a year and a half from the time it is first frozen.