FAQs

1. Where can Boxxi products be delivered to?

To your door - Prague and its surroundings

Goods ordered on the e-shop will be delivered to Prague in 2 hour delivery windows. In the second step of the order process you will be asked to choose from the available slots. We deliver from early morning to late evening. It is usually possible to make an order to be delivered on the same day.

To Your Door - To the Regions

For everywhere else in the country, deliveries are to a timetable laid out in a timetable which you will see once you choose the delivery type. We expedite to all accessible areas at least once a week.

You can find out if Boxxi can deliver to you on our website - https://www.boxxi.cz/en/#zadej-adresu

To Boxxi Points

In the Czech Republic it is possible to collect a delivery at a Boxxi point. You can read more about this in the section WHERE TO BUY. We deliver to partner stores once a week. With this method it is possible to pick up goods within 6 days of receiving the SMS notification.

2. How will fish from Boxxi be handled during delivery?

When ordered for home delivery, frozen goods will be packed in a polystyrene thermobox together with dry ice (depending upon the weather and the length of transit) so that the temperature of the goods will not rise in transit and the quality of the fish will be maintained.

Delivery to the regions is handled by an external courier in temperature controlled conditions. In order to minimise ecological impact, products are packed in paper bags. Ideally, frozen products should be transferred to the freezer immediately upon delivery.

Dry orders are typically packaged separately from the frozen goods. If there is not the risk of damage to the product from low temperatures and where it is to be transported only briefly, certain goods might be added to the thermobox.

3. How does dry ice work and is there not the risk of burns?

Dry ice (the common name for solid Carbon Dioxide), keeps the box at a constant temperature, preventing the fish from defrosting and the damage this would cause to the flesh. The dry ice should evaporate during transportation. If, however, the customer should find any remaining dry ice in the box, it must under no circumstances be handled with bare hands. An appropriate way to dispose of it is to put it in the sink or bath where it will evaporate after a moment.

4. How are fish from the e-shop prepared and packaged?

Boxxi's e-shop offers prepared two portion packages of vacuum-packed frozen fish either in pre-configured boxes or according to your own tastes and preferences. For more information, see www.boxxi.cz/en/fish.

5. How should the fish and seafood be stored?

Given that fish from Boxxi are delivered frozen, we recommend that you keep them in the freezer until you choose to consume it. Fish can then be kept for around a year and a half from the time they were first frozen.

Special products such as caviar should be kept in the fridge even prior to opening.

6. What is the best way to defrost fish and seafood in order to maintain their high quality?

The fish should ideally be prepared for consumption or further preparation by gradual defrosting, that is, by leaving it for around 24 hours in the fridge, or, if need be, for 1-2 hours at room temperature. We do not recommend defrosting by use of hot water or a microwave: these methods damage the fish.

7. Fresh vs. frozen fish – why doesn't Boxxi supply fresh fish to its customers?

Fresh fish is obviously the absolute best when consumed or worked with immediately. Because saltwater fish must be freighted to the Czech Republic with both difficult and expense, and because its freshness is impacted by distance, time, and handling, Boxxi supplies its customers with fish that has been deep frozen immediately following catching and processing. The Individual Quick Freezing (IQF) method freezes fresh fish at a temperature of -60°C and so the quality, nutritional value, texture, and taste of the fish are entirely preserved. Following defrosting, you may treat the fish as if it were fresh.

8. What is the benefit of freezing the fish using IQF?

With the right equipment and when the leading contemporary protocols are adhered to correctly, freezing is a safe and sparing method of preserving food. It's no secret that even first-rate head chefs work with frozen fish, even for the preparation of sushi which has famously high demands on the freshness and quality of the produce. Boxxi uses the Individual Quick Freezing (IQF) method in which fresh fish is rapidly frozen at a temperature of -60°C. The quality, nutritional value, texture, and flavour are completely preserved. During processing we do not add anything to the fish: neither water nor additives. The weight as listed on a given portion is the true weight. Following defrosting in the correct manner, the fish is, in terms of both flavour and nutrition, comparable to a freshly caught fish.

9. Frozen fish generally contain lots of water. How is it with fish from Boxxi?

With the right equipment and where the leading contemporary protocols are adhered to correctly, freezing is a safe and sparing method of preserving food. It's no secret that even first-rate head chefs work with frozen fish, even for the preparation of sashimi (sushi), which has famously high demands on the freshness and quality of the produce. Boxxi uses the Individual Quick Freezing (IQF) method in which fresh fish is rapidly frozen at a temperature of -60°C. The quality, nutritional value, texture, and flavour are completely preserved. During processing we do not add anything to the fish: neither water nor additives. The weight as listed on a given portion is the true weight of the fish. Following defrosting in the correct manner, the fish is, in terms of both flavour and nutrition, comparable to freshly caught fish. The best way to persuade yourself is to order our Boxxi fish.

Certain fish and seafood within our selection have been applied with a protective glaze which protects the fish from freezer burn (drying out) while frozen. This is an external ice crust, a layer applied to the surface of the fish / seafood and so here too no water has been injected inside.

10. Industrial methods of fishing and fish farming produce fish which typically contain high levels of mercury, antibiotics, and microplastics. How does it look with the fish available in Boxxi's e-shop?

The Arctic waters surrounding Iceland are very clean. They are not contaminated with dangerous substances or the presence of heavy metals and PCBs is practically nil. Fish farms, in addition, strictly adhere to quality standards and do not add antibiotics, Genetically Modified Organisms (GMO) etc. to their feed. What is more, they take pains to simulate natural conditions as closely as possible.

11. Where do the Icelandic fish come from - from farms, coastal waters, or the open sea?

Our salmon and Arctic char are sourced from two fisheries. Both of these operate at a high technical level and exclusively use certificated feeds which contain no additives, antibiotics etc. Arnarlax Fishery breeds Arctic salmon at six locations at three discrete fjords. Following each breeding cycle, these locations are given time to “rest” in order to permit the regeneration of the natural conditions for the next generation of salmon. Spawn from native breeding grounds swim in free-flowing waters fed by the adjacent springs whose untouched Arctic water has been filtered through lava fields for centuries.

The second breed of farmed fish on offer in our e-shop is arctic char. This is our most popular Icelandic fish. It comes from Matorka fishery which is unique in utilising a mix of geothermal and sea water for its breeding of char. Fish at Matorka have ample living space and very natural conditions for their development. Other saltwater fish on offer, such cod and saithe, redfish, halibut, and others, are sourced from open waters. We work with three certified producers, all of which catch and process their fish in a responsible and sustainable manner. Every morning they sail out, cast a hook on a long line out to sea somewhere, and repeat until it's time to return to the harbour in the afternoon. Here the fish are almost immediately processed and expedited to their final destinations.

With seafood we honour the same philosophy and select our producers very carefully to ensure that they fulfil our strict quality criteria. These primarily relate to the sustainable sourcing and processing of fish, a minimum of additives and damaging E numbers (in most cases none).

12. How is the source of the fish traced and guaranteed?

The source of the fish, including the place it was caught, is displayed on every pack / portion, with an FAO label. A guarantee of the origin and traceability of our fish lies on the one hand in the certification of the fish and its supply chain (from catch to delivery) from MSC/ASC, but also primarily in the fact that we at Boxxi take pride in the fact that we know all of our producers and suppliers personally. We have been at the Arnarlax fishery many times and have observed the portioning and packaging of our cod. No certificate can substitute long-term personal relationships.

13. What certificates do fish from Boxxi's e-shop have?

Boxxi sources fish only from verified producers holding the following certificates:

  • ASC - an international certification scheme offering assurance of sustainable and sparing fish farming and product traceability
  • MSC (Marine Stewardship Council) is a global standards and certification system intended to "contribute to the health of the world's oceans by recognising and rewarding sustainable fishing practices".
  • International Featured Standards (IFS) was created to ensure the safety and quality of products, filling a gap that existed between producers and distributors. All involved parties check their procedures against the standards to ascertain whether the appropriate safeguards were observed in the delivery of their service, and whether their suppliers work in accordance with requirements relating to the safety and quality of products.
  • FOS - our tuna proudly carry the Friends of Seas label and are dolphin safe.

14. Do the fish offered in the e-shop fulfil all of the conditions for sustainable fishing?

In our e-shop we offer quality fish from producers who strictly adhere to international standards of sustainable fishing. The quality of fish is affected, among other things, by the manner of its capture. We take pains to choose fishermen who catch traditionally, on a long line with a hook, returning the same day with their catch to the harbour where it is immediately processed. As far as farmed fish are concerned, meanwhile, it is essential for us that natural conditions of breeding should be mainained as far as possible and that feed should not contain GMO, antibiotics, or growth hormones.

15. What is the ecological impact of the importation of fish from Iceland and other fishing areas to The Czech Republic?

Our fish are processed almost immediately upon being caught. In most cases, they are processed by hand, typically with the use of the most modern technology, designed to minimise the impact of handling. Fish fillets are then frozen at –60°C using IQF (see point 8 above). This ensures maximum quality. They are portioned and prepared for expedition. The first part of their journey is by boat, they then continue overland until they arrive at Boxxi House in Prague's Nusle. Given that we are capable of receiving large loads, the ecological impact of our fish is lower than it would be for fresh fish.

16. How often should we eat fish?

Doctors and nutritional experts recommend consuming fish once or twice a week. With Boxxi quality fish are always within reach.

17. How should I order products from Boxxi

If you are not sure whether your address is within our delivery boundaries, check on the following page: https://www.boxxi.cz/en/#zadej-adresu

If we can get your groceries to your home, you've just taken the first step on your way to good health from the sea :) On the e-shop page, choose the goods that appeal to you. Keep in mind that all of our products are long-life / non-perishable on account of natural preservation methods - freezing, canning, etc. It is therefore advisable to stock up on your Boxxi goods to ensure you get the vitamins that seafood contains and save on shipping costs.

18. How much does delivery cost?

Within Prague, delivery is FREE for orders over 2,000Kč, and otherwise costs 99Kč.

For the periphery of Prague and delivery to the regions, delivery is free for orders over 3000Kč, and otherwise 99Kč.

19. What should I do in the instance that fish from Boxxi do not meet the stated quality?

Should you have doubts about the quality of the product supplied, contact us as soon as possible by email on info@boxxi.cz or phone on +420 607 300 995. Since the matter relates to frozen goods, it is necessarily to handle them appropriately so that they are not damaged - that is, following delivery or collection, they should continue to be stored in the freezer until they will be consumed. Frozen fish then lasts for approximately a year and a half from the time it is first frozen.

20. What should I do if my order is not correct or complete?

Should you notice a discrepancy in your order, please contact us as soon as possible by email on info@boxxi.cz or phone on +420 607 300 995 and we will arrange to rectify the problem.

21. What should I do to change delivery time?

For delivery to Prague and surroundings we will do our best to meet your needs and, where possible, will reschedule the time even on the day of delivery. For regional routes we can change the day of delivery only until the time of dispatch to the transport depot (typically 1-2 days prior to the planned delivery). Please contact us as soon as possible on (+420 607 300 995) or by email (info@boxxi.cz), so we can do what we can to make changes.

The shipment will from this point on be in the hands of the shipping company. The customer will be informed of a specific time of delivery on the evening before it is to take place. In case of necessity, an alternative time may be arranged with the dispatcher.