Delivery and Payment

You can now enjoy the convenience of Boxxi products with delivery almost anywhere in the Czech Republic! We deliver in Prague in two-hour delivery windows; we deliver to the regions at least once a week.

You can find out if we will deliver to your doorstep by entering your address in the e-shop. You can also take advantage of 11 Boxxi Points, from which you can pick up your orders whenever it suits you (within 6 days of delivery). Find out more in the WHERE TO BUY section.

Delivery methods

Prague and surroundings

Orders placed via www.boxxi.cz will find their way to you within the capital city of Prague in two ways:

  • Home delivery zone 1 *) + zone 2 *))

MON + WED 7:00 - 20:00, TUE + THU 10:00 - 22:00, FRI 10:00 - 20:00 and SAT 8:00 - 16:00

(Saturday deliveries suspended during the summer holidays.)

  • Personal collection at Boxxi house, Mojmírova 4, Prague 4 during opening hours

Regions

We now deliver our products to the door of most homes in the Czech Republic (see Delivery Details).

  • Home delivery - Czech Republic

After entering your address on the e-shop you will see possible dates for delivery. Choose the one that suits you best. The exact delivery time will be communicated to you by the carrier in advance. For any changes, please communicate directly with the dispatcher.

  • Delivery to Boxxi Points

Alternatively, delivery is possible to partner locations where you can collect your orders (during the opening hours of the given store). See the list of delivery points across the Czech Republic.

You can select the delivery date to your Boxxi Point in the shopping cart. You will receive an information SMS as soon as your delivery is received at your Boxxi Point.

If you just want to get a feel for us before ordering, here you will find a list of partner stores where you can purchase part of our range. WHERE TO BUY

Delivery times

Same day orders can be placed at Boxxi House if opening hours allow. You must always wait for a confirmation text message that your order is ready for collection.

Orders with delivery to the specified address within Prague and its surroundings *) and **) are delivered at selected two-hour slots. Once the order is on its way, you will receive an SMS with a link to track it in real time.

We deliver to Boxxi points according to the current schedule of dates in the order. At the moment of delivery to the given Boxxi Point, we will inform you by e-mail and SMS, in which you will also find the code to be used upon collection. The shipment will be safely stored at the Boxxi Point for 6 days.

(In case of non-collection, the order will be cancelled and the payment (minus a handling fee of 200 CZK) will be refunded in the form of a discount coupon for the next purchase.)

Delivery fees

  • The delivery fee is always 99 CZK or FREE

In order not to waste miles and at the same time allow you to always have the necessary portion of healthy seafood on hand, we encourage larger orders (perhaps shared with friends)

  • Minimum order for home delivery / Boxxi Points - 1000 CZK
  • For orders over 3000 CZK shipping is always free

For Prague zone 1 *) shipping is FREE from 2000 CZK and we do not set a minimum order.

Payment options

In order to make the journey of fish (and other goodies) from Boxxi as smooth as possible, we only allow payment in advance for all shipments, namely:

Once you create your order on the e-shop, you will be redirected to the Comgate payment gateway and have 30 minutes to complete your payment. You can choose to pay by credit card or expedited transfer using the bank payment button.

For any questions or complaints about payments contact ComGate Payments, a.s., Gočárova třída 1754 / 48b, Hradec Králové E-mail: platby-podpora@comgate.cz Tel: +420 228 224 267

  • ApplePay is accessible on the payment gateway in the Safari browser

At Boxxi House in Prague, you can pay in person with cash or card.

Boxxi Points do not accept payments, they are only used to dispense orders, so we cannot offer payment in person for this shipping option.

 

Order cancellation

Since we do our best to satisfy your preferences, it is only with great reluctance that we cancel orders, however we will do so in the following cases.

  1. If you are unable to make payment via the payment gateway within 30 minutes of placing your order, your order will be automatically cancelled. You can easily re-create it again if you are logged in to the e-shop. You can find it in the Orders section of your customer account and you can add it all at once to your basket again.
  2. If you do not receive or collect your order
  • from a courier in Prague and the surrounding area due to unavailability at the scheduled delivery time,
  • from a carrier in the Czech Republic due to unavailability at the scheduled delivery time,
  • from a dispatch point within 6 days of delivery,
  • within 6 days of the preparation of your order at Boxxi House,

your order will be returned to the dispatch warehouse and cancelled. The amount of the undelivered order will be refunded to you in the form of a voucher for your next purchase , minus a handling fee of 200 CZK.

If you need to extend the pick-up time or need advice on anything about your purchase or fish, our team will always help you via our customer service line. Tel: 607 300 995 or email: support@boxxi.cz

Delivery details

We deliver to areas defined by the following postcodes:

Prague zone 1 *)

10000, 10100, 10200, 10300, 10400, 10600, 10700, 10800, 10900, 11000, 11636, 11800, 11900, 11908, 12000, 12135, 12800, 13000, 14000, 14100, 14200, 14300, 14700, 14800, 14900, 15000, 15200, 15300, 15400, 15500, 15521, 15531, 15600, 15800, 15900, 16000, 16100, 16200, 16300, 16400, 16500, 16900, 17000, 17100, 18000, 18100, 18200, 18400, 18600, 19000, 19011, 19012, 19014, 19015, 19016, 19017, 19300, 19600, 19700, 19800, 19900

You are buying without having reached a minimum order amount. When buying over 2000 CZK you have FREE shipping!

Prague zone 2 **)

25063, 25064, 25065, 25066, 25067, 25068, 25073, 25073, 25084, 25090, 25091, 25092, 25101, 25219, 25225, 25226, 25226, 25228, 25228, 25241, 25242, 25243, 25245, 25246, 25250, 25261, 25262, 25263, 25267, 25301, 25303

For convenient delivery to more distant locations and a transport fee of 99 CZK we have set the minimum order value at 1000 CZK. If you buy over 3000 CZK, we will cover the cost of shipping.

 

Regions - exact list of postcodes. where we can deliver to your door

10000, 10001, 10003, 10005, 10100, 11000, 11001, 11006, 11800, 12000, 12800, 13000, 13001, 13004, 13005, 14009, 14016, 14500, 18600, 18700, 19001, 22500 - we deliver Monday to Friday

15000, 15003, 15005, 15007, 15018, 15019, 15020, 15200, 15300, 15400, 15500, 15521, 15531, 15600, 15800, 15900, 16300, 17704, 25202, 25203, 25204, 25205, 25206, 25207, 25208, 25210, 25216, 25218, 25219, 25225, 25226, 25228, 25229, 25229, 25230, 25231, 25301, 25303, 26204, 26217, 26601, 26604, 26711, 26716, 26717, 26712, 26718, 26724, 26725, 26726, 26728, 26729 - we deliver from Monday to Friday

17100, 18000, 18005, 18008, 18009, 18100, 18200, 18400, 19000, 19007, 19009, 19011, 19012, 19014, 19015, 19016, 19017, 19300, 19400, 19600, 19700, 19800, 19900, 25001, 25002, 25061, 25063, 25064, 25065, 25066, 25067, 25068, 25069, 25072, 25073, 25074, 25075, 25081, 25082, 25085, 25087, 25088, 25089, 25090, 25091, 25092, 27711, 27713, 27714, 27715, 27716, 27717, 28171, 28201, 28912, 28914, 28915, 28916, 28917, 29475 - we delivery from Monday to Friday

10004, 10300, 10400, 10007, 10200, 10600, 10700, 10900, 11101, 14000, 14002, 14003, 14004, 14006, 14018, 14019, 14100, 14200, 14300, 14400, 14700, 14800, 14900, 25083, 25084, 25101, 25162, 25163, 25164, 25165, 25166, 25167, 25168, 25169, 25170, 25209, 25241, 25242, 25243, 25244, 25245, 25246, 25247, 25250, 25281, 25282, 25401, 25601, 25607, 25721, 25722, 257723, 25724, 25725, 25741, 25742, 25744, 28106, 28161, 28162, 28163, 28166 - we deliver from Monday to Friday

11900, 15001, 16000, 16005, 16008, 16012, 16017, 16100, 16200, 16400, 16900, 16500, 17000, 17004, 25261, 25262, 25263, 25264, 25265, 25266, 25267, 25268, 27061, 27062, 27064, 27101, 27201, 27203, 27204, 27205, 27206, 27207, 27208, 27301, 27302, 27303, 27304, 27305, 27306, 27306, 27307, 27308, 27309, 27325, 27326, 27327, 27328, 27329, 27341, 27342, 27343, 27345, 27351, 27353, 27354, 27361, 27362, 27363, 27364, 27377, 27378, 27401, 27403, 27801, 27803 - we deliver from Monday to Friday

40001, 40002, 40003, 40004, 40007, 40010, 40011, 40302, 40317, 40321, 40322, 40331, 40332, 40340, 40502, 40711, 40752, 40801, 41002, 41108, 41173, 41201, 41301, 41501, 41503, 41510, 41723, 41701, 41702, 41703, 41741, 41742, 41801, 41901, 43001, 43003, 43004, 43111, 43151, 43401, 43502, 43542, 43601, 43603, 43801, 44001, 54957, 75301 - we deliver on Tuesdays

25210, 26101, 26202, 26231, 26241, 26242, 26272, 26301, 26401, 26764, 30100, 31200, 31600, 31800, 32100, 32200, 32300, 32600, 33008, 33036, 33038, 33165, 33201, 33501, 33503, 33701 - we deliver on Tuesdays and Fridays

25601, 25701, 25706, 25801, 26214, 37001, 37004, 37005, 37006, 37007, 37008, 37010, 37011, 37312, 37501, 37701, 37901, 39001, 39002, 39003, 39005, 39101, 39131, 39137, 39156, 39181, 39701, 39811, 39833, 39901 - we deliver on Mondays and Wednesdays

28002, 28802, 28913, 28916, 28922, 28923, 28924, 29001, 50002, 50003, 50004, 50006, 50008, 50009, 50011, 50012, 50301, 50302, 50311, 50332, 50341, 50351, 53002, 53003, 53006, 53009, 53012, 53301, 53332, 53333, 53341, 53351, 53352, 53353, 53361, 53401, 53501, 53701, 53703, 53705, 53803, 53821, 53831, 53863, 75131, 76841 - we deliver every Thursday

27601, 27711, 27741, 27745, 27801, 29301, 29401, 29411, 29413, 29471, 29501, 40747, 46001, 46005, 46006, 46007, 46008, 46010, 46014, 46015, 46311, 46312, 46343, 46601, 46602, 46604, 46605, 46606, 46801, 46804, 47001, 47002, 47006, 47111, 47118, 47121, 47141, 47201, 47301, 50791, 50801, 50901, 51101, 51231, 51232, 51243, 51301, 51401 - we deliver on Mondays and Wednesdays

26901, 27023, 27033, 27036, 33141, 35002, 35124, 35134, 35301, 35601, 35734, 36001, 36004, 36005, 36006, 36007, 36010, 36017, 36018, 36251, 36301, 36401, 36453, 36464, 44101 - we deliver every Thursday

50002, 50003, 50004, 50006, 50008, 50009, 50011, 50012, 50301, 50302, 50311, 50321, 50332, 50341, 50351, 50601, 50711, 51801, 54101, 54102, 54103, 54232, 54301, 54302, 54303, 54372, 54401, 54404, 54701, 54901, 54941, 55101, 55102 - we deliver every Friday

58001, 58601, 59401, 59451, 59453, 59501, 60200, 60300, 61200, 61300, 61400, 61500, 61600, 61700, 61800, 61900, 62000, 62100, 62300, 62400, 62500, 62700, 62800, 63400, 63500, 63600, 63700, 63800, 63900, 64100, 64200, 64300, 64400, 66412, 66434, 66441, 66442, 66448, 66471, 66481, 66482, 67401 - we deliver every Monday

56002, 56122, 56301, 56501, 56601, 56802, 56921, 56267, 57001, 57101, 57201, 59451, 66601, 66603, 67801, 67901, 67902, 67903, 67914, 67921, 67922, 67972, 68001 - we deliver every Monday

50601, 50731, 50733, 50801, 70030, 70045, 70200, 70300, 70800, 70900, 71000, 71200, 71300, 71500, 71600, 71700, 71800, 71900, 72000, 72100, 72200, 72300, 72400, 72525, 72526, 72527, 72528, 72529, 73511, 73514, 73531, 73551, 73552, 73564, 73581, 73601, 73801, 73911, 73924, 73932, 73934, 73942, 74101, 74213, 74221, 74258, 74714, 74722, 74801, 75002, 75103, 75105, 75111, 75124, 75127, 75131, 77900, 78301, 78321, 78324, 78335, 78401, 78501, 79601, 79603, 79604, 79803, 79811 - we deliver every Tuesday

67975, 69002, 69003, 69006, 69102, 69104, 69108, 69141, 69146, 69163, 69172, 69301, 69501, 69681, 69685, 69801 - we deliver every Wednesday

50601, 50731, 50733, 50801, 70030, 70045, 70200, 70300, 70800, 70900, 71000, 71200, 71300, 71500, 71600, 71700, 71800, 71900, 72000, 72100, 72200, 72300, 72400, 72525, 72526, 72527, 72528, 72529, 73301, 73401, 73503, 73506, 73511, 73514, 73531, 73551, 73551, 73552, 73564, 73581, 73601, 73801, 73911, 73924, 73932, 73934, 73942, 73955, 73961, 73994, 74101, 74213, 74221, 74258, 74714, 74722, 74801, 75002, 75111, 75124, 75127, 75131, 78321, 78324, 78401, 78501 - we deliver every Thursday

68201, 68401, 68601, 68605, 68606, 68609, 68704, 68734, 68774, 68801, 69701, 76001, 76005, 76301, 76302, 76311, 76314, 76351, 76361, 76502, 76701, 76805, 76861, 76901 - we run on Fridays

60200, 60300, 61200, 61300, 61400, 61500, 61600, 61700, 61800, 61900, 62000, 62100, 62300, 62400, 62500, 62700, 62800, 63400, 63500, 63600, 63700, 63800, 63900, 64100, 64200, 64300, 64400, 66434, 66442, 66471, 66481 - we deliver Monday to Friday

 

We deliver to Boxxi Points weekly:

MON

 

Jihlava

TUE

 

Plzen, Beroun, Kladno

WED

 

Liberec, Mladá Boleslav

THU

 

Brno, Pardubice, Hradec Kralove

FRI

 

Zlín